Book a workshop for your team

---

Retention is often the fastest path to sustainable growth. This workshop helps businesses understand why customers leave, what keeps customers engaged, and how to build a retention strategy that increases loyalty, repeat purchase, and long-term profitability.

• Businesses with rising churn
• Brands dependent on paid acquisition
• Teams with poor repeat purchase rates
• SaaS and subscription businesses
• Ecommerce brands wanting stronger customer loyalty

Your team will gain:

• Clear understanding of churn drivers
• Retention opportunity areas
• Lifecycle communication recommendations
• Winback campaign concepts
• KPI and retention measurement framework
• Retention roadmap for implementation

• Why customers churn
• Behavioural retention signals
• Customer engagement frameworks
• Retention-focused customer journeys
• Community strategies
• Winback and reactivation campaigns
• Measuring retention performance

• Churn diagnosis 
• Customer journey friction analysis
• Retention brainstorming sessions
• Prioritisation and roadmap planning

• Retention strategy framework
• Churn reduction opportunities
• Campaign recommendations
• KPI dashboard recommendations
• 90-day roadmap
• Workshop summary deck

• In-person or remote
• Leadership and marketing team focused

Starting from £3,500 + VAT

• Retention audit
• CRM journey mapping
• Email strategy development
• Customer research interviews
• Monthly retention advisory