Book a workshop for your team

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A high-impact, hands-on workshop designed to map, diagnose, and redesign your entire customer lifecycle.

Over three immersive days, we work with your leadership, product and marketing teams to uncover where customers leak from the funnel, where retention opportunities exist, and how to build a more profitable lifecycle strategy.

This workshop combines strategy, customer psychology, data insights, and operational planning into one collaborative experience.

IDEAL FOR:

• Businesses scaling rapidly
• Teams with disconnected customer journeys
• Brands struggling with retention or repeat purchase
• Companies preparing for investment or growth phases
• Businesses wanting a unified lifecycle strategy

WORKSHOP OUTCOMES:

By the end of the workshop, your team will have:

• A mapped end-to-end customer lifecycle
• Key drop-off and churn points identified
• Lifecycle opportunities prioritised by revenue impact
• Customer segmentation framework
• Retention and loyalty opportunities identified
• Messaging and channel strategy recommendations
• Lifecycle KPI framework
• 90-day implementation roadmap
• Clear ownership across teams

Day 1 - Diagnose & Discover

The session will include customer lifecycle mapping, Acquisition to retention analysis and customer motivations and barriers.

Day 2 - Strategy & Optimisation

The session will include Lifecycle strategy development, LTV optimisation opportunities and CRM and lifecycle channel strategy.

Day 3 - Build & Activate

The session will include, Lifecycle communication planning, KPI planning and measurement and team ownership and operational alignment.

• Full workshop facilitation
• Pre-workshop discovery session
• Stakeholder interviews
• Lifecycle audit template
• Workshop slides and frameworks
• Post-workshop strategy document
• 90-day roadmap PDF
• Follow-up advisory session

• In-person immersive workshop
• Remote collaborative workshop
• Hybrid delivery

• Founder / CEO
• Marketing leadership
• CRM / retention teams
• Product teams
• E-commerce leadership
• Operations stakeholders

Starting from £8,500 + VAT

• Customer research interviews
• Lifecycle audit deep dive
• CRM implementation support
• Ongoing advisory retainer
• Fractional lifecycle leadership